Due to the current situation with the Coronavirus, we are currently closed. We are grateful for your ongoing support and patience during this time and look forward to connecting with you when we return.
1.2 CLOSURE MESSAGE (ABBY)
1.2 CLOSURE MESSAGE (ANTHONY)
Thank you for calling. In response to the COVID-19 situation, our offices are temporarily closed.
Please continue to check our website for updates and to learn when our normal operating hours will resume. Thank you.
1.3 CLOSURE MESSAGE (ABBY)
1.3 CLOSURE MESSAGE (ANTHONY)
In response to the Government call for prevention and control of COVID-19, we are closed until further notice. We thank you for your patience and continued business and hope to re-open as soon as possible.
Limited Hours / Access
2.1 LIMITED HOURS ACCESS (ABBY)
2.1 LIMITED HOURS ACCESS (ANTHONY)
Thank you for calling. Due to the growing concerns over COVID-19, we are currently restricting access to our office. We appreciate your understanding and look forward to serving you when we join you on the line.
2.2 LIMITED HOURS ACCESS (ABBY)
2.2 LIMITED HOURS ACCESS (ANTHONY)
In order to protect our employees due to the Coronavirus pandemic, we will be operating on a limited schedule until further notice. Please visit our website or social media channels for new hours and ongoing updates.
Call Queue/ Connection Prompt
3.1 CALL QUEUE CONNECTION PROMPT (ABBY)
3.1 CALL QUEUE CONNECTION PROMPT (ANTHONY)
Thank you for calling. Please note, we are currently experiencing high call volumes due to ongoing COVID-19 concerns. Please continue to hold and we will be with you as soon as possible.
3.2 CALL QUEUE CONNECTION PROMPT (ABBY)
3.2 CALL QUEUE CONNECTION PROMPT (ANTHONY)
We are currently experiencing extremely high call volumes due to the ongoing COVID-19 pandemic. We will do our best to minimize all hold times and get your call to you as soon as possible.
On Hold Messages
4.1 ON HOLD ANNOUNCEMENT (ABBY)
4.1 ON HOLD ANNOUNCEMENT (ANTHONY)
Thank you for holding. Due to concerns related to COVID-19, we are currently experiencing higher-than-normal call volume. Please stay on the line and someone will be with you shortly.
4.2 ON HOLD ANNOUNCEMENT (ABBY)
4.2 ON HOLD ANNOUNCEMENT (ANTHONY)
We’re glad you called, and we want you to know we’re committed to serving you as best as possible during the COVID-19 situation. We’ll be with you shortly.
4.3 ON HOLD ANNOUNCEMENT (ABBY)
4.3 ON HOLD ANNOUNCEMENT (ANTHONY)
We are open and ready to serve you during the Coronavirus pandemic, but wait times may be a little longer than normal. Thanks for waiting with us - we look forward to connecting with you.
Voicemail Greetings
5.1 VOICEMAIL INTRO (ABBY)
5.1 VOICEMAIL INTRO (ANTHONY)
Thanks for calling! Due to the Coronavirus pandemic, all of our staff are working remotely to minimize exposure. Please visit our website or send us an email to get in touch, or leave a message and someone will return your call as soon as possible.
5.2 VOICEMAIL INTRO (ABBY)
5.2 VOICEMAIL INTRO (ANTHONY)
We’re sorry we missed your call, but we’re currently working limited hours to reduce risk and exposure during the COVID-19 pandemic. Please leave a message and we will return your call.
5.3 VOICEMAIL INTRO (ABBY)
5.3 VOICEMAIL INTRO (ANTHONY)
Thanks for calling! We’re out of the office during the COVID-19 outbreak but will be checking voicemail frequently. Please leave a message and we will return your call.
Industry-Specific Messaging for IVR and On Hold Features
Restaurant Messages
6.1 RESTAURANT MESSAGE (ABBY)
6.1 RESTAURANT MESSAGE (ANTHONY)
Thank you for calling. Due to local advisory, we are unable to accept Dine-in Customers until further notice. Take-Out and Delivery options are still available. Please remain on the line - a member of our staff will be with you shortly.
6.2 RESTAURANT MESSAGE (ABBY)
6.2 RESTAURANT MESSAGE (ANTHONY)
Thank you for calling. Due to government advisory, we are now only accepting Take-Out and Delivery options. There may be longer hold times than usual due to high call volume while we help other customers. Thank you for your patience and please remain on the line.
6.3 RESTAURANT MESSAGE (ABBY)
6.3 RESTAURANT MESSAGE (ANTHONY)
Thank you for calling. Due to government mandates, we are not able to accept dine-in customers at this time. However, we are still offering take-out options. Please rest assured that we are doing everything possible to maintain a clean and safe environment for our staff and patrons. Please hold Someone will be with you soon.
Event/Venue Closure
7.1 EVENT/VENUE CLOSURE (ABBY)
7.1 EVENT/VENUE CLOSURE (ANTHONY)
Thank you for calling. Due to the national situation with the COVID-19, all of our events are canceled or postponed until further notice. Please see our website for updates. Thank you for your support and we look forward to seeing you soon.
7.2 EVENT/VENUE CLOSURE (ABBY)
7.2 EVENT/VENUE CLOSURE (ANTHONY)
Thank you for calling. In accordance with the guidelines to help reduce the spread of COVID-19, all events are canceled or postponed until further notice. We appreciate your support and understanding.
7.3 EVENT/VENUE CLOSURE (ABBY)
7.3 EVENT/VENUE CLOSURE (ANTHONY)
Thank you for calling. Due to ongoing COVID-19 concerns, all events are canceled or postponed until further notice. Be well and stay healthy. We will provide updates as we receive revised guidance from public health officials. Thank you.
Gym/Fitness Studio Closure
8.1 GYM/FITNESS STUDIO CLOSURE (ABBY)
8.1 GYM/FITNESS STUDIO CLOSURE (ANTHONY)
Thank you for calling. To prevent the spread of COVID-19, Our facilities will remain closed until further notice. We will do everything possible to maintain a clean and safe environment when we reopen for business. Thank you.